APPOINTMENTS

During the pandemic the practice are offering on the day phone advice and will arrange to see patients after a telephone conversation if an examination is needed.  Our appointments system has been suspended.

Nurses are doing essential tasks only, bloods for drug monitoring etc.  Please contact the practice for an appointment

To keep both patients and staff safe the practice is unable to support a walk-in service, our front door is locked and there is a doorbell in the porch.  We are discouraging anyone attending the surgery unless clinically indicated after a discussion with a Doctor/Nurse.  Once in the surgery we are giving all patients a mask and the clinical staff are all wearing masks, gloves, eye protection and aprons.

Mondays are understandably always very busy so if you feel that your problem can wait until later in the week we would appreciate this consideration.

Text Messages

We now offer a text messaging service for appointment reminders, this system also allows patients to cancel appointments by text.  To activate this service please ensure we have your current mobile phone number.

Checking In For Appointment

We use an automated system for checking in of your appointment.  The touch screen is in front of the reception desk. 

Medical Emergency

If you feel that your condition is a medical emergency please make this clear to the Staff. They will ask for full details including history of the problem and pass on your information to the Duty Team for further action.  This may be a planned telephone call back to further discuss your medical concerns within a 2 hour period or advice to immediately call 999

Consulting Times

Doctors and Nurses cover surgeries throughout the day routinely from 08:30 – 17:30.

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Telephoning the Surgery

telephoneWhenever possible, please call the surgery during opening hours, when a receptionist will be available to take your call (see front page).  When you phone to ask to speak to the doctor or practice nurse, please note that they may not always be available, so a message will be passed to them to let them know you have called. 

When telephoning for a test result, please call after 2.00pm.  When calling out-with opening hours, the answer machine message directs you to phone NHS24 on 111. 

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