APPOINTMENTS

During the pandemic the practice are offering on the day phone advice and will arrange to see patients after a telephone conversation if an examination is needed.  

Have you looked at our econsult option, ideal if you need to ask for a sick note, ask for advice, show us photos of a rash/skin condition, ask for an update on your treatment - complete a form and we will get back to you by email within 2 working days.  Link at top of page.

Nurses are doing their normal duties.  Please contact the practice for an appointment

To keep both patients and staff safe the practice is unable to support a walk-in service, our front door is locked but there is an intercom in the porch connecting you to the reception desk.  We are discouraging anyone attending the surgery unless clinically indicated after a discussion with a Doctor/Nurse.  Once in the surgery we expect all patients to wear a mask and the clinical staff are all wearing masks, gloves, eye protection and aprons.

Mondays are understandably always very busy so if you feel that your problem can wait until later in the week we would appreciate this consideration.

Text Messages

We now offer a text messaging service for appointment reminders, this system also allows patients to cancel appointments by text.  To activate this service please ensure we have your current mobile phone number.

Medical Emergency

If you feel that your condition is a medical emergency please make this clear to the Staff. They will ask for full details including history of the problem and pass on your information to the Duty Team for further action.  This may be a planned telephone call back to further discuss your medical concerns within a 2 hour period or advice to immediately call 999

Consulting Times

Doctors and Nurses cover surgeries throughout the day routinely from 08:30 – 17:30.

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Telephoning the Surgery

telephoneWhenever possible, please call the surgery during opening hours, when a receptionist will be available to take your call (see front page).  When you phone to ask to speak to the doctor or practice nurse, please note that they may not always be available, so a message will be passed to them to let them know you have called. 

When telephoning for a test result, please call after 2.00pm.  When calling out-with opening hours, the answer machine message directs you to phone NHS24 on 111. 

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