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Latest News

Christmas Closures over the Holiday Period

The Surgery is closed on the following days

Tuesday 25th December                     Christmas Day

Wednesday 26th December                Boxing Day

Tuesday 1st January                            New Years Day

Wednesday 2nd January                    Bank Holiday Tuesday

All other days we are open 8am – 6pm as usual

IF YOU REQUIRE URGENT MEDICAL ASSISTANCE

WHEN WE ARE CLOSED –

PLEASE CALL 111 to speak to NHS 24

IF THE PATIENT’S CONDITION IS LIFE THREATENING – PLEASE DIAL 999

Changes to Coast Surgery opening hours over the

Christmas period

 

Thursday 20th December                 Burghead surgery 8.30- 12 midday

Friday 21st December -                 Hopeman Surgery 8.30-12 midday

Monday 24th December                 Burghead surgery 8.30- 12 midday

Tuesday 25th December               Christmas Day

Wednesday 26th December         Boxing day

Thursday 27th December               Hopeman Surgery 8.30-12 midday

Friday 28th December                     Burghead Surgery 8.30-12 midday

Monday 31st December                Hopeman Surgery 8.30-12 midday

Tuesday 1st January                    New Years Day

Wednesday 2nd January               Bank Holiday Tuesday

 

 

Back to normal surgery hours Thursday 3rd January 2019

Online prescription migration to PATIENT SERVICES 31.10.18

Patient Services Migration


OPENING HOURS FOR COAST SURGERIES

 

 

Monday

Tuesday

Wednesday

Thursday

Friday

Burghead

 

 

8.30-12

8.30-12*

8.30-12*

 

8.30-12

Hopeman

 

 

 

1.30-5

1.30-5

8.30-12*

 

1.30-5

 

 

*Nurse Appointments Available

OUTSIDE THESE HOURS PLEASE CONTACT LOSSIEMOUTH SURGERY ON 0345 3371190

PRESCRIPTIONS WILL BE COLLECTED AND PROCESSED DAILY FROM BOTH SITES

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Why does the receptionist need to ask me what's wrong with me?

Link to the leaflet from the Royal College of GPs below:

www.rcgp.org.uk/rcgp-near-you/rcgp-scotland/~/media/Files/RCGP... 

At the Moray Coast Medical Practice we ask all patients requesting an 'emergency' appointment for brief details of their symptoms/problem.  This is not the receptionist being nosey but allows us to ensure that patients see the right person in the right timescales.

Zero Tolerance Policy

In line with the NHS zero tolerance guidelines on abuse of patients and staff, this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patients to the Practice Staff and/or patients either physically, verbally or through social media.

In the event of a patient being rude to Practice Staff or to other patients within the Surgery, or by patients using threatening and/or abusive language on the telephone, or posting derogatory remarks on social media, the Practice Manager will be informed. .A warning letter will be issued to the patient and continued inappropriate behaviour may result in the patient being removed from the practice list.

Emergency 'on the day' appointments

Patients who have an urgent problem that needs to be dealt with on the same day will be asked for a contact number and one of our emergency team will phone back and either resolve the issue or arrange a time for the patient to attend the surgery to be examined

Patients with long term ongoing problems will be directed to make a routine appointment.

On line prescriptions and appointments

Available from 01.01.14 which enables patients to order repeat prescriptions online and also to manage appointments

 

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