FLU CLINICS 2017LOSSIEMOUTH BAPTIST CHURCH HALL (DROP-IN CLINIC) 5th OCTOBER – 9am-4.00pm ~~~~~~~~~ HOPEMAN MEMORIAL HALL (DROP-IN CLINIC) 12th OCTOBER – 9am-12pm ~~~~~~~~~ BURGHEAD COMMUNITY HALL (DROP-IN CLINIC) 12th OCTOBER – 1pm-4pm ~~~~~~~~~ LOSSIEMOUTH SURGERY (SATURDAY DROP-IN CLINIC) 28TH OCTOBER – 9am-12noon You are eligible to receive a flu vaccine if you are 65 years old or over You are also eligible if you are an adult or child who suffers from a long term medical condition such as: ~ Serious heart or respiratory disease ~ Diabetes ~ Severe kidney or liver disease ~ Lower immunity due to disease or treatment You are also eligible if you are an unpaid carer of someone who could not manage without your help If you do not come under the above criteria, but still wish to have the flu vaccine, you may be able to have this done privately at your local pharmacy – please ask your pharmacist for further details Pre-school flu vaccinations will NOT be done at the above clinics – please ask at Reception for details of separate clinic dates for this
Public Holiday Monday 25th September - the surgery will be closed and reopen Tuesday 26th September 2017 |
Hopeman Surgery update 6.9.17
Hopeman Surgery has been closed for weeks with a major IT issue. NHS Grampian IT department and Microsoft are working to resolve the problems. Progress has been very slow and a trail of re-opening failed. Everyone is trying to find a solution.
Prescriptions will be processed daily and can be left at the surgery or at Duthies Pharmacy.
Please contact the surgery in Lossiemouth on 0345 337 1190
We apologise for the inconvenience this is causing
Why does the receptionist need to ask me what's wrong with me?
Link to the leaflet from the Royal College of GPs below:
www.rcgp.org.uk/rcgp-near-you/rcgp-scotland/~/media/Files/RCGP...
At the Moray Coast Medical Practice we ask all patients requesting an 'emergency' appointment for brief details of their symptoms/problem. This is not the receptionist being nosey but allows us to ensure that patients see the right person in the right timescales.
Zero Tolerance Policy
In line with the NHS zero tolerance guidelines on abuse of patients and staff, this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patients to the Practice Staff and/or patients either physically, verbally or through social media.
In the event of a patient being rude to Practice Staff or to other patients within the Surgery, or by patients using threatening and/or abusive language on the telephone, or posting derogatory remarks on social media, the Practice Manager will be informed. .A warning letter will be issued to the patient and continued inappropriate behaviour may result in the patient being removed from the practice list.
Staff Changes
Dr Jess Ledingham joined us as a Partner from 1.1.17, we are pleased to welcome her to the team.
Emergency 'on the day' appointments
Patients who have an urgent problem that needs to be dealt with on the same day will be asked for a contact number and one of our emergency team will phone back and either resolve the issue or arrange a time for the patient to attend the surgery to be examined.
Patients with long term ongoing problems will be directed to make a routine appointment.
On line prescriptions and appointments
Available from 01.01.14 which enables patients to order repeat prescriptions online and also to manage appointments