Online prescription migration to PATIENT SERVICES 31.10.18

Patient Services Migration

ANNUAL FLU CLINICS - DROP IN SESSIONS

FLU CLINICS CANCELLED

Hopeman/Burghead Clinics are cancelled on 11^th October – there is a supply problem with one of the vaccines for patients aged over75.

For patients under the aged 74 and under – Please contact the surgery and we will arrange an appointment for you to receive your vaccine.

Apologies for the inconvenience – this is a national problem and outside our control - The clinic Saturday 27th October will go ahead as planned

Lossiemouth Baptist Church Hall – 4th October – 9am-4.00pm (drop-in clinic)

Catch-Up Clinics also available at:

          Lossiemouth Surgery – 27^th October – 9am-12noon(drop-in clinic)

You are eligible to receive a flu vaccine if you are 65 years old or over

You are also eligible if you are an adult or child who suffers from a long term

medical condition such as:     ~ Serious heart or respiratory disease

                                                  ~  Diabetes

                                                   ~ Severe kidney or liver disease

                                                   ~ Lower immunity due to disease or treatment

You are also eligible if you are an unpaid carer of someone who could not manage without your help

If you do not come under the above criteria, but still wish to have the flu vaccine, you may be able to have this done privately at your local pharmacy –

please ask your pharmacist for further details

Pre-school flu vaccinations will NOT be done at the above clinics – please ask at Reception for details of separate clinic dates for this

Surgery Closures

The surgery is closed for staff training from 1.30pm Wednesday 14th November  2018

OPENING HOURS FOR COAST SURGERIES

*Nurse Appointments Available

OUTSIDE THESE HOURS PLEASE CONTACT LOSSIEMOUTH SURGERY ON 0345 3371190

PRESCRIPTIONS WILL BE COLLECTED AND PROCESSED DAILY FROM BOTH SITES

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Why does the receptionist need to ask me what's wrong with me?

Link to the leaflet from the Royal College of GPs below:

www.rcgp.org.uk/rcgp-near-you/rcgp-scotland/~/media/Files/RCGP... 

At the Moray Coast Medical Practice we ask all patients requesting an 'emergency' appointment for brief details of their symptoms/problem.  This is not the receptionist being nosey but allows us to ensure that patients see the right person in the right timescales.

Zero Tolerance Policy

In line with the NHS zero tolerance guidelines on abuse of patients and staff, this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patients to the Practice Staff and/or patients either physically, verbally or through social media.

In the event of a patient being rude to Practice Staff or to other patients within the Surgery, or by patients using threatening and/or abusive language on the telephone, or posting derogatory remarks on social media, the Practice Manager will be informed. .A warning letter will be issued to the patient and continued inappropriate behaviour may result in the patient being removed from the practice list.

Emergency 'on the day' appointments

Patients who have an urgent problem that needs to be dealt with on the same day will be asked for a contact number and one of our emergency team will phone back and either resolve the issue or arrange a time for the patient to attend the surgery to be examined. 

Patients with long term ongoing problems will be directed to make a routine appointment.

On line prescriptions and appointments

Available from 01.01.14 which enables patients to order repeat prescriptions online and also to manage appointments