News
NHS Grampian Public Holidays
The Surgery will be closed on the following dates in 2026/27:
Easter Monday 6th April, May Day Monday 4th May, Friday 25th & Monday 28th December, Friday 1st January & Monday 4th January.
The Surgery will be closed other than pre-booked appointments on the following dates in 2026/27:
Monday 15th June, Monday 13th July, Monday 28th September.
You don’t always have to see your GP...
Your GP can help with a range of problems but there’s a whole healthcare team available to you ranging from your local pharmacy for self care advice to opticians for all things eye related, dentists for all things mouth related and of course 999 or A&E for emergency situations. Please remember to make use of the extended care team available in your community.
Published on 19th Nov 2025
Why does the receptionist need to ask me what's wrong with me?
Right Care Right Place
At the Moray Coast Medical Practice we ask all patients requesting an 'emergency' appointment for brief details of their symptoms/problem. This is not the receptionist being nosey but allows us to ensure that patients see the right person within the right timescale.
Published on 19th Nov 2025
Zero Tolerance Policy
In line with the NHS zero tolerance guidelines on abuse of patients and staff, this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patients to the Practice Staff and/or patients either physically, verbally or through social media.
In the event of a patient being rude to Practice Staff or to other patients within the Surgery, or by patients using threatening and/or abusive language on the telephone, or posting derogatory remarks on social media, the Practice Manager will be informed. A warning letter will be issued to the patient and continued inappropriate behaviour may result in the patient being removed from the practice list.
Published on 19th Nov 2025
Urgent 'on the day' appointments
Patients with an urgent problem that requires same‑day attention will be asked to provide a contact number. A member of our emergency clinical team will call you back to assess the issue and either provide advice over the phone or arrange a time for you to attend the surgery if an examination is required.
At busy times, particularly when demand for urgent appointments is high, response times may vary and it may not always be possible to address every request on the same day.
Published on 19th Nov 2025
Page created: 27 October 2025