How to get the most out of e-consult
As a practice we started using the e-consult system at the beginning of the covid pandemic as an additional way for patients to communicate and consult with the team. Moving forward we are keen to ensure that we are able to maintain the service as we see it as an excellent resource for our patients and a helpful way of improving accessibility.
We thought it would be helpful to explain the likely outcomes of using the econsult service to our patients and would value any feedback that you may have of the system so that we can continue to improve it.
When you send us an econsult with a clinical query a clinician (a GP or a Advanced Nurse Practitioner) will look at your econsult within 48 hours.
If you have provided us with enough information (eg description of condition/timeline/photos if relevant) we may be able to reply with a management plan by email and if needed arrange a prescription for you to collect from your preferred pharmacy.
If you are describing a problem that the clinical team feel we need more infomration about before we can make a decision we will get back to you (either with instructions by email or admin will contact you by phone) with a request for you to arrange either an urgent (on the day), soon (within 7-10days) or routine review. This can be telephone or face to face depending on the situation.
If you are looking to book a very specific appointment (for example a smear test or a contraceptive implant change) our admin team can offer you an appointment directly. We would suggest you provide us with some idea of your availability in this case.
After review of your econsult the clinician will recommend the most appropriate next step, for example this may be a blood test in the first instance followed by GP review or it may be more appropriate for you to see one of our multi-disciplinary team members eg a physio or contact from our OT or frailty nurse.
Ideally, we would recommend only one issue per e-consult.
We hope that having a bit more information about how we process e-consults is helpful. We are all learning how best to navigate a new system and are keen to keep trying to improve it.
Attend Anywhere Consultations
Once you have spoken to the practice and have been advised re a video consultation please click the Link to join the attend anywhere waiting room - https://nhsattend.vc/aa-1035
Face Covering Update
Face coverings are still essential in all medical buildings - we will ask you to wear and mask in the surgery unless you are exempt.
NHS Grampian Public Holidays
The Surgery will be closed on the following dates in 2022:
Monday 18th April, Monday 2nd May, Friday 3rd June, Monday 26th and Tuesday 27th December 2022
You don’t always have to see your GP...
Your GP can help with a range of problems but there’s a whole healthcare team available to you ranging from your local pharmacy for self care advice to opticians for all things eye related, dentists for all things mouth related and of course 999 or A&E for emergency situations. Please remember to make use of the extended care team available in your community!
Moray Coast Medical Practice Online
At Moray Coast Medical Practice in Lossiemouth the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
We also have a Facebook page where we post regular updates and helpful links. You can follow or like the page to see these posts on your newsfeed. Click the link to be taken directly to the page https://www.facebook.com/moraycoastmedicalpractice/
Online Appointments have been suspended until further notice.
You can still order your medications online by following the tab at the top of the screen.
(Site updated 19/07/2022)