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Government information and advice.
During the pandemic the practice are offering on the day phone advice and will arrange to see patients after a telephone conversation if an examination is needed. Our appointments system has been suspended.
Nurses are doing essential tasks only, bloods for drug monitoring etc. Please contact the practice for an appointment
To keep both patients and staff safe the practice is unable to support a walk-in service, our front door is locked and there is a doorbell in the porch. We are discouraging anyone attending the surgery unless clinically indicated after a discussion with a Doctor/Nurse. Once in the surgery we are giving all patients a mask and the clinical staff are all wearing masks, gloves, eye protection and aprons.
Mondays are understandably always very busy so if you feel that your problem can wait until later in the week we would appreciate this consideration.
We now offer a text messaging service for appointment reminders, this system also allows patients to cancel appointments by text. To activate this service please ensure we have your current mobile phone number.
We use an automated system for checking in of your appointment. The touch screen is in front of the reception desk.
If you feel that your condition is a medical emergency please make this clear to the Staff. They will ask for full details including history of the problem and pass on your information to the Duty Team for further action. This may be a planned telephone call back to further discuss your medical concerns within a 2 hour period or advice to immediately call 999
Doctors and Nurses cover surgeries throughout the day routinely from 08:30 – 17:30.
We have a team of 3 highly skilled advanced nurse practitioners who are the first point of contact if you are either housebound or are too ill to make it to the surgery. They are trained to deal with most medical problems, and will assess and decide upon your care, and will discuss your problem with the duty doctor if necessary.
Home visits are for those who genuinely cannot travel, and the service is not provided as a convenience if you have difficulty in finding transport. This is because a nurse or doctor can see 3-4 patients in the clinic for each home visit. We ask patients who are housebound or feel they are too ill to come to the surgery to telephone 01542 831555 between 08:00 and 10:00. You will be asked to provide our administrative staff with as much relevant information as possible so that visits can be prioritised by the duty team. Please be aware that the doctor or advanced nurse practitioner may telephone you before a visit in order to assess your condition and gather more information.
If however you believe this to be a medical emergency for a life threatening condition please phone the ambulance directly on 999
Whenever possible, please call the surgery during opening hours, when a receptionist will be available to take your call (see front page). When you phone to ask to speak to the doctor or practice nurse, please note that they may not always be available, so a message will be passed to them to let them know you have called.
When telephoning for a test result, please call after 2.00pm. When calling out-with opening hours, the answer machine message directs you to phone NHS24 on 111.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
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